I am having trouble uploading files
- 1 Is your file the wrong format?
Sometimes restrictions are placed on the format for particular upload fields. For example, a field for an applicant picture may only accept images, such as .JPG, .GIF, and .PNG. If this is the case, an error message should appear letting you know that your file is not an accepted file type.
You should save the file as a different type on your desktop and try uploading again.
- 2 Is your file too large?
Sometimes, size limits are placed on files. For example, an accepted upload may have to be 10MB or smaller. If your file is too large, you will receive an error message.
- 3 Is your file staying at 0% or not reaching 100%?
This could be due to an internet connectivity or browser issue. Please check your internet connectivity and ensure you are using our recommended browsers.