How do I recover a forgotten password? [Applicant]
If you’ve forgotten your password, you’ll need to:
- 1 Click the ‘Forgot Password’ Link
That will take you to a screen where we’ll ask you for the email address you used when you first created an account. Enter that as shown below and click Reset Password:
- 2 Check Your Email
The system will send you an email which has a new, temporary password.
An example of one of those emails is shown below:
The item circled in red is your new password.
- 3 Login Again
Back on the Wizehive window, click the “ Back to Login” link, shown below:
This will return you to the main login screen.
- 4 Enter Your Temporary Password
At this screen, type in your email address and the temporary password from your email. On your screen, the password will only show up as black dots. We’re showing it here just so it’s clear that you should use the one from the email you received.
This will take you to a screen where you’ll be asked to supply a new, personalized password to replace the temporary one. Enter a password that you can easily remember in the boxes shown below, then click “Change Password and Login”
On your screen, the password will only show up as black dots. We’re showing it here just so it’s clear that you should use the one from the email you received.
This will take you right back to the application you had in progress. The next time you return to the login screen, you’ll use your email address and the password that you typed into the boxes shown right above.