How To: Reset a Password
If you have forgotten your password or receiving error messages regarding your password, you can reset the password to a new one. Here is how to guide the password reset process.
- 1 Click Forgot Password on the Log In Screen
On the Log In screen, there is a Forgot Password next to the Login button.
You will be presented with a screen on which you will enter your email address.
- 2 Check Email
Within a few minutes, you should receive an email that looks like this:
- 3 Enter Temporary Password
You should return the Log In screen and enter the temporary password and click Login. You will be presented with the following screen.
At this point, a new password can be created by entering it twice and clicking Change Password and Login.